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If there's an issue with your order please contact us immediately via our social media channels or by email at hello@thecheesycult.com
If a mistake has been made on our part, we will of course review it on a case-by-case basis.
Please understand the shipping company is a separate entity from us so please contact the courier directly with any problems related to the shipment of your products. We will do our best to assist in any matters within our control wherever we can.